Reference

Terms and Conditions That Govern Your Account

These terms set out how your residenslot account works — what we expect from you, what you can expect from us, and how access is managed for Indonesia regions where local law permits.

Applies to all account holdersDANA, OVO, GoPay wallet use coveredAccess subject to local lawUpdated terms notified via accountContact support for any query
residenslot Terms and Conditions That Govern Your Account
HOW WE HANDLE COMPLIANCE

Account Security, Data and Your Rights Under These Terms

We apply account-level security measures to protect your data and transaction records. Here's what that means in practice — and who to contact if you need to act on any of it.

Data Retention

We retain your account data and transaction history, including DANA, OVO, and GoPay payment records, for as long as required by applicable regulation and our internal compliance schedule.

Account Security

Your account is protected by OTP verification on login and sensitive actions. Never share your PIN or OTP with anyone — our support team will never ask for them.

Requesting Changes

To update personal details or request a data correction, contact support through live chat or email. We'll verify your identity before making any account change.

Cookie Use

We use session cookies to keep your account active and functional across pages. Preference cookies remember your settings. You can manage these through your browser, though some may affect account access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team is here to help. You can reach us through live chat directly from your account dashboard, by email, or through the in-app message centre if you're on mobile. We aim to respond to terms-related queries with enough detail to resolve your question properly.

Live Chat Start a chat session from your account dashboard. Useful for quick questions about what a specific clause means for your wallet or account activity.
Email Support Send a written query to our support address for detailed terms questions. We'll respond with a specific answer referencing the relevant section of this document.
In-App Messaging Open the message centre in the mobile interface to contact us while reviewing your account. Works on both Android and iOS without leaving the app.

Your Questions About These Terms, Answered

These are the questions we hear most often about how our terms work. If yours isn't here, use live chat or email and we'll give you a direct answer.

Yes. These terms cover all payment methods on the platform, including DANA, OVO, and GoPay. Wallet transactions are subject to the same account rules as any other deposit or withdrawal method.

We'll notify you through your registered account or email before changes take effect. Continuing to use your account after that notification means you've accepted the updated version.

Access depends on local law and whether your region is supported. If you're unsure about eligibility in your location, check with local legal guidance before opening or using an account.

Contact our support team through live chat or email with your request. We'll ask you to verify your identity first, then process the update to your registered information.

Providing false registration details, attempting to misuse wallet payment flows, or any activity that breaches these terms may result in suspension or closure without prior notice.

We keep a record of the accepted version linked to your account. Contact support and they can confirm which version was in place when you registered or last acknowledged an update.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.